Refund Policy

1. Refund Policy Overview

At CS Gaming Hub, we strive to ensure complete customer satisfaction with every purchase. We understand that issues can arise, and this Refund Policy outlines the conditions under which we offer refunds for CS2 skins and other digital items purchased through our platform.

Please read this policy carefully before making a purchase, as it constitutes a legally binding agreement between you and CS Gaming Hub regarding refunds and returns.

2. Refund Eligibility Conditions

Due to the digital nature of CS2 skins and the inability to "return" these items in the traditional sense, our refund policy is more limited than for physical goods. However, we do offer refunds in the following circumstances:

2.1 Eligible for Refund

• Non-Delivery of Item: If you do not receive the purchased skin in your Steam inventory within 24 hours of payment confirmation and our system shows the transaction as completed.
• Item Discrepancy: If the skin you receive significantly differs from what was advertised (different wear quality, pattern index, float value, or other critical attributes specified in the listing).
• Technical Issues: If our platform experiences a technical error that results in duplicate charges or incorrect pricing.
• Order Cancellation: If you cancel your order before the skin has been delivered to your Steam inventory.

2.2 Not Eligible for Refund

• Change of Mind: Once a digital item has been successfully delivered to your Steam inventory, we cannot accept returns based on a change of mind.
• Market Value Changes: Refunds will not be issued due to price fluctuations or market value changes of the purchased skin after the transaction.
• Steam Trade Issues: If you provided incorrect Steam account information or rejected/missed the trade offer sent by our system.
• Account Security Issues: We are not responsible for items lost due to compromised Steam accounts, phishing, or other security breaches on your end.
• Third-Party Trading: Items that have been traded to a third party after delivery are not eligible for refunds.

3. Refund Processing Timeframes

3.1 Refund Request Review

All refund requests are reviewed by our customer service team within 1-2 business days from the date of submission. We may request additional information or evidence to support your claim during this review period.

3.2 Refund Processing Time

Once a refund is approved:

• Credit/Debit Card Payments: Refunds typically appear in your account within 5-10 business days, depending on your financial institution's processing time.
• PayPal Payments: Refunds are usually processed within 3-5 business days.
• Cryptocurrency Payments: Refunds for cryptocurrency payments will be issued in the equivalent USD value at the time of refund approval, typically processed within 1-3 business days.

3.3 Partial Refunds

In some cases, we may offer partial refunds for specific situations where a full refund is not warranted but compensation is appropriate. These cases are evaluated individually by our customer service team.

4. How to Request a Refund

To request a refund, please follow these steps:

4.1 Refund Request Process

1. Contact Our Support Team: Submit a refund request through our Contact Form or email us directly at refunds@csgaminghub.com.
2. Provide Required Information:
   • Your full name and email address associated with your CS Gaming Hub account
   • Order number or transaction ID
   • Date of purchase
   • Item(s) for which you are requesting a refund
   • Detailed reason for the refund request
   • Any relevant screenshots or evidence supporting your claim
3. Review Process: Our team will review your request and respond within 1-2 business days.
4. Resolution: If your refund is approved, we will process it according to the timeframes outlined above and notify you by email when the refund has been issued.

4.2 Refund Request Timeframe

To be eligible for a refund, you must submit your request within the following timeframes:

• Non-Delivery Issues: Within 48 hours of the expected delivery time
• Item Discrepancy: Within 24 hours of receiving the item in your Steam inventory
• Technical Issues/Duplicate Charges: Within 7 days of the transaction date

Refund requests submitted after these timeframes may be declined at our discretion.

5. Exceptions to the Refund Policy

5.1 Special Promotions and Sales

Some items purchased during special promotions, flash sales, or clearance events may be marked as "Final Sale" and not eligible for refunds unless there is a delivery error or item discrepancy.

5.2 Bundle Purchases

For bundle purchases, we may not offer refunds for individual items within the bundle. If there is an issue with a bundle purchase, the entire bundle may need to be evaluated for a refund.

5.3 Account-Specific Items

Some items that are bound to your account upon delivery (such as specific promotional items or applied stickers) cannot be refunded due to their non-transferable nature.

5.4 Force Majeure

We reserve the right to modify or suspend our refund policy in cases of force majeure, including but not limited to system outages, natural disasters, or other circumstances beyond our reasonable control.

6. Customer Satisfaction Guarantee

Despite the limitations inherent in digital item trading, CS Gaming Hub is committed to customer satisfaction. If you experience any issues with your purchase that are not explicitly covered by this refund policy, we encourage you to contact our customer service team. We will evaluate each case individually and strive to find a fair resolution.

6.1 Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you may seek resolution through:

• Requesting a supervisor review of your case
• Submitting additional evidence for reconsideration
• Using the dispute resolution process outlined in our Terms & Conditions

7. Changes to the Refund Policy

CS Gaming Hub reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified Refund Policy.

We recommend reviewing our Refund Policy periodically to stay informed about any updates. Significant changes will be communicated through notices on our website or via email to registered users.

8. Contact Information for Refund Inquiries

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us through one of the following channels:

We strive to respond to all refund inquiries within 1-2 business days.